At Getcigarette.com, we make sure your order reaches you safely, privately, and without unnecessary delays. Your trust in our delivery process is our top priority.

1. Order Processing
• Orders are processed within 24–48 business hours after payment confirmation.
• You’ll receive an email with a tracking number as soon as your order is shipped.

2. Shipping Options
• We deliver to the USA, Canada, Europe, and CIS countries, using reliable international postal and courier services.
• Our partners are known for secure and timely deliveries.

3. Delivery Estimates
• USA & Canada: 14–21 business days.
• Europe: 10–15 business days.
• Other countries: 12–20 business days.

Occasionally, customs or local holidays may cause slight delays. We’ll stay in touch and assist you through it.

4. Trackable Shipments
• All orders come with a unique tracking number.
• You can track the status of your delivery online from the moment it leaves our facility.

5. Privacy-Focused Packaging
• Your items are shipped in plain, discreet packaging with no mention of tobacco or our brand name — ensuring your privacy every step of the way.

6. Delivery Guarantee

We’re here to make sure your experience is worry-free:
• Free reshipping if tracking shows no movement for over 30 days.
• A refund option if reshipment is not possible.
• Photos of the package available upon request.
• Responsive customer support ready to assist with any shipping questions.

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Need more details? Contact our support team — we’re always here to help.